1 reviews | Active since May 2019
Vodacom is a ****..
I had logged a dispute of my data with vodacom. as from the 02 of February my data had been changed , I used to get 1G data 200 minute and 200sms. Now the data it's only 650Mb . I called vodacom and explained and they just spoke to me like I was speaking gibberish. The consultant that assisted me close the inquiry with no feedback what so ever. I tried to call them another consultant said they would advise the agent that had logged the call. When I asked them to check my balance from last year they started that they need copy of ID after I have been verified. I keep saying that I did not agree to 650mb but the just tell me about the plan that I am on that I am on Smart top up plus. This is frustrating like what can I do with 650Mb. But the price plan didn't change.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim). Regards Consumer Website Team(SA)