WR
Wilma R

1 reviews | Active since May 2014

10 Mar 2019, 18:49

VODACOM IS A ****!!!!!!!

I've been having nothing but trouble with my vodacom data contract. Firstly they didn't provide me with the contract I ordered. Secondly it took almost 4 months for them to correct and, and still they couldn't get the amount i was supposed to pay every month right. then out of nowhere they cancelled my debit order - supposedly i told them to do it, i would like to hear the recording of me asking them to do this. now the newest issue is that there are irregular amounts being charged to the account. I don't even know any more how much i need to pay every month, because it differs every month!!!!!!!!!!!! I am sick and tired of this ****py contract. Vodacom seems to do just what they want regardless of the contract. I now want out of this contract, since they can't sort their **** out! I'm sick of being surprised every month i open my statement. i am sick that no one at a vodashop can give me any information on this contract and i'm sick that the person who sold met this piece of **** contract now seems to have disappeared!!!!! This account has been a constant headache since I've signed up for it! I will discouraged EVERYONE I KNOW from taking out a contract with you. I want a consultant to call me MONDAY, and it should be someone who can sort this **** out and not just report this to the back office. YOU ARE RUNNING A ****!!!!!!! YOu would think since i pay the network with the highest data rates, that i would get better cutomer service.

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Replies (2)
Vodacom
Vodacom's reply11 Mar 2019, 07:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply11 Mar 2019, 10:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department. A request to have this matter prioritized has been submitted. Your reference number is ***.
Regards
Vodacom Consumer Website Team