Vodacom is a ****

On the 18th of December 2018, i phoned vodacom customer care to inform them that i would like to cancel my contract with vodacom as soon as my contract ends on the 31 January 2019. i was transferred to the Retain department, where i was asked the reason for cancellation. i indicated i was no longer able to afford, however, i will be spending about R100 airtime per month. i was offered contract that will cost me R79 per month and i will receive R120 airtime and 1 Gig of promotional data for a period of 24 months and will active from the 1st of January 2019. On the 1st of January 2019, my contract was still the old contract (SMART S). On the 3rd of January 2019, i phoned and i was told it was cancelled. i was so shocked that the contract cancelled without my knowledge. Their customer consultant apologised and offered much better deal. the new deal was R120 airtime, 2Gig promotion data for a period of 24 months and 5Gig free for the period of the month of January 2019. i was told that my new contract will commence on the 1st of February 2019. On the 31st of January 2019, i received as sms indicating my new contract is R60 airtime with 5Gig that will expire on the 3 February 2019. i was shocked as this was not the contract i signed for. i immediately phoned Vodacom and i was transferred to Retain department. i requested that my contract be cancelled or give me the deal as per our agreement. the consultant offered to give me the deal, but it will only commence from the 1st of March 2019, i refused the deal. i indicated that i wont wait again for month as this will cause me one more month to pay for my old expensive contract. the consultant promised my new contract will commence from the 1st of February 2019 and this didnt happen either. i phoned on the 4th of February 2019 and requested a cancellation. the lady informed that the contract will be cancelled but that will be from the 1st of march 2019. then i requested that she cancel my contract with immediate effect and she dropped the call. Vodacom have ******* increased the contract i have with them by month. i feel like vodacom are ****** forcing one to pay one month while they failed from their side to honour the agreement. this was all a ****.