MM
Mondli M
1 reviews | Active since Jan 2019
07 Jan 2019, 22:03
Vodacom is a ****!!!!
Vodacom has ********** my money and when I cancelled my contract they pushed me from pillar to post with *********** customer service call centers. I reported to their shops and I was told to phone call centers and call centers frustrated me without giving me clear directions. I was told to pay pre-cancellation fees and I paid but still they don't want to release my number to be ported to Telkom. I hate vodacom with all my heart and I advise everyone not to take any contract with vodacom because they are a **** to rob people's money
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Replies (2)
Vodacom's replyOfficial
08 Jan 2019, 07:13Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2019, 07:13
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Jan 2019, 14:04Dear Mondli,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our MNP team, Telkom needs to resubmit your port as a contract port in and not prepaid. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our MNP team, Telkom needs to resubmit your port as a contract port in and not prepaid. Regards Consumer Website Team(SA)
Vodacom's reply08 Jan 2019, 14:04
Official
Dear Mondli,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our MNP team, Telkom needs to resubmit your port as a contract port in and not prepaid. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our MNP team, Telkom needs to resubmit your port as a contract port in and not prepaid. Regards Consumer Website Team(SA)