VODACOM IS A ****

I dont know why we have to to suffer like this with Vodacom??? My query that I logged on the 3rd of March is still not resolved, between Vodacom and RAM couriers I don't know who will send me to my early grave first, after they tried to rectify the mistake they made with my FORCEFUL upgrade, I haven't received the correct phone as yet, RAM couriers and Vodacom are giving me a run around , and to make it worse I will be paying for a phone that was NEVER sent to me. I have been fighting this battle from the 3rd of March till today they are still investigating!!! I have made numerous calls to Vodacom and their rude RAM courier agents but they are taking me from pillar to post, yesterday I called again an agent at cancellations said she escalated the matter to their ghost Manager and yet again I haven't heard anything from them!!!! I called RAM 5 times to track the phone, I was put on hold for more than 30 min, then call disconnected!! VODACOM CAN YOU PLEASE RESOLVE THIS MATTER ASAP