Vodacom is a *******, call centre agents are trained on how to correctly deal with customers issues and are rude. Vodacom itself is a *****.... They are continually finding new ways to rip us as the consumer off.!.!.!

So in my family we have 7 different prepaid Vodacom lines running. Between these lines we spend no less than approximately R2000 being the absolute minimum. Most months it's probably more. I regularly purchase the just for you data special of R 159 for 10gigs for 7days. This usually lasts me about 5 maybe 6 days and this is me using my phone as a hotspot which my 2 children connect to and watch YouTube for hours on end. Of late I've been finding that this data is getting used up a lot quicker, but haven't really thought too much about it... And would simply just buy another data bundle. But this last incident has just simply taken the cake...and the customer service I have recieved via the customer care call centre has been nothing but atrocious!!! 12 minutes past midnight on 25.02.2021 I loaded the 19gig special. Browsed a few things on the web. Was on a chat site for a bit and then went to sleep. My kids went to school this morning and I was at work on the road the whole day... So hotspot was off. When checking my data balance at about 5ish this afternoon I only had 3gigs left. This is impossible! Totally impossible!! So I call the call centre and get through to Mpho Seakhoe at about 17:20. She gives me no answers,no joy and is very unhelpful. When I asked to speak her team leader she advises me that she is working from her home and her direct teamleader is off sick so there is no one that can assist, I query her about what she has just told me and she basically confirms that there is no one that can help me. She is working from home,her teamleader was off sick and that was just that. Her teamleaders name is Sylvia and she didn't know her surname...I asked her for a reference number by her reaction you would swear that she had never ever heard of such a thing. I then called back at roughly 17:45 and spoke to Busisiwe Mbgomezulu. Atleast she knew what a reference number was. And gave me one for the call: ***. She though couldn't help me Either.. asked to speak to her teamleader... Got put on hold forever.... Then got told all senior staff are in a meeting...will be done in 15mins and until the meeting is over there is no one to assist me. What absolute nonsense. Never heard such utter *******. I want an answer on this and a proper one ASAP. I'm so tired of Vodacom and the constant issues. Will this nonsense never end?? Or shall I just take all my business to a different provider