DH
Domoniq H
1 reviews | Active since Aug 2022
07 Aug 2022, 19:11
vodacom is a ******* and bad service
Good day I phoned vodacom in february for a premature cancelation on my contract they send me the settlement amount ,i payed it in February this year and they still debted the monthly installment they normally debt i went to the bank to reverse the money they send me a email saying that i still owe them when i check my credit score it went down and it showed that im in arrears this thing affected my credit score i cant even get a loan because of this ,early last month they send me a summons saying i still need to pay R500 and something i payed it i think 2 weeks back when i check my credit score today i skipped payment for 5 months what can i do in this matter i am sick and tired of vodacom
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Replies (2)
Vodacom's replyOfficial
07 Aug 2022, 22:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Aug 2022, 22:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DH
Domoniq H's updateReviewer Update
09 Aug 2022, 21:28But when i phoned for a premature cancelation i was told that that is the only amount i need to pay and you guys should not debt please check the phone calls it is recorded right and i payed that so called amount that i had to pay i asked you guys to contact me if you received my prove of payment and why does it not reflect on my credit score instead it shows missed payment you guys and your poor service really disgust me please work on your service because it is really bad........
DH
Domoniq H's update09 Aug 2022, 21:28
Reviewer Update
But when i phoned for a premature cancelation i was told that that is the only amount i need to pay and you guys should not debt please check the phone calls it is recorded right and i payed that so called amount that i had to pay i asked you guys to contact me if you received my prove of payment and why does it not reflect on my credit score instead it shows missed payment you guys and your poor service really disgust me please work on your service because it is really bad........