1 reviews | Active since Feb 2019
Vodacom is a *******!
Vodacom is a *******! Travelled to Mauritius in December and on the 5th day I received an sms advising that i had used R10 472 of data. Unfortunately i did not see this message until the following day when i received another sms advising my spend on data was now R50 422 (yes - fifty thousand, four hundred and twenty two)!! I was so shocked but thought it was possibly an error until i received an email from Vodacom advising of this high usage. I had kept my mobile data on to occasionally look at FB and download emails (once a day). I did not use data for anything else. No movie streaming or Utube! Anyway I immediately turned off mobile data for the remainder of the holiday. On my return to SA, i called Vodacom to be told that my account has been suspended and the amount now owing on the data I used was R71 469 . For the next month, i corresponded and called, pleading my case and advising that I believe Vodacom should have sent a message on the day I arrived in Mauritius advising the the charges in that country for data were over R100 per MB. If i had known this, obviously I would have turned it off immediately. I have travelled to Mozambique and in fact abroad to UK and not even in these countries were the charges so high. I feel that Vodacom were not transparent. Surely on day one, the unusually high usage on my phone should have alerted them to send me an sms. After all my data was on so iIwould have received it. Eventually Vodacom agreed to reduce the bill by R43 000 for which I am grateful (dont know how they got that figure - maybe a thumb suck) but I am still left with a bill of about R20 000 before VAT. They have sent me a final response saying that they will not reduce this account further. This is ****************!!!! I am fed up with Vodacom and even after years of being a loyal customer, i will end all my contracts (I have 6 including a business contract) at the earliest possible opportunity.
