BM
Batile M

1 reviews | Active since Dec 2016

08 Dec 2016, 08:27

Vodacom is a reap off.

<p>I took out a contract with vodacom in July 2016. The sales person that sold the deal to me did not disclose all the information of the package. A debit order of R4270.00 went through last week (29 November 2016) that I did not know off, this is almost four times what I pay monthly. I have been trying to call vodacom's customer care for the past seven days atleast three times a day, but I am not getting any assistance. Instead I am getting terrible service and I am so frustrated. To make matters worse, my line has been suspended and I cannot make any outgoing calls. I feel so helpless because I am paying so much money and yet not receiving anything in return. Ever since I took out the contract with vodacom it has'nt been a pleasant experience and I am totaly fed up!</p>

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2016, 09:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team