Vodacom is a really **** network

I have been struggling with my data and airtime for a few days. I called the call center on Sunday to get an understanding of what was going on. I spoke to a gentleman who told me I had to register my phone again or something of that nature to sort the data issue out. He wasn't helpful at all because he couldn't explain the reason why the data and airtime was running out so quickly. I then recharged yesterday on my way back from work and also bought promotional data and power hour. Within an hour the balance I had vanished and no one could tell me why. If your systems were not updated, Nomawethu and the other girl I spoke to after her could have easily given me a courtesy call just so I know that my query is being dealt with and no one has forgotten about me. Instead Vodacom does what they do best which is disappoint. I'm sick and tired of dealing with your **** service. I really am