GH
Garry H

1 reviews | Active since Mar 2023

07 Mar 2025, 12:26

Vodacom is a ****. Rather try another service provider

My router was ****** on 3rd Dec 2024. After fighting with Vodacom I eventually canceled with Vodacom on 12th December 2024 and the account was not paid. I was told that my account for my router could only be canceled as of the 31st January 2025. I think the amount outstanding was in the amount if R1542.00. I paid an amount of R300 on the account in January. Now I get an account for around R2311.00 odd and I phone Vodacom and am now told because my account was in arrears I must pay for February as well as it was canceled by tele something. Reason as my account was in arrears the line could not be canceled as of 31 January 2025 and that is the reason as to why I must also pay for February 2025.

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Replies (1)
Vodacom
Vodacom's reply07 Mar 2025, 14:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team