Vodacom is a piece of ****

Hi I have been suffering with Vodacom they are useless with all my queries and they resolve none of them and blame you when they cant get hold of you.

1. No network at my house they cannot resolve until there network planning department decide to fix it so I must pay and wait. no other solutions were given this was in October and I was due for an upgrade and I told them I will not upgrade until the netwok is fixed. 2. A contract I was paying R299 for was bumped up to R899 as my 24 months had expired but no where in the upgrade contract was it stipulated that I would pay that after 24 months. 3. My insurance was actived and deactived for what reason only Vodacom would know so for the month of jan I was charged double insurance and to get hold of the insurance is near impossible as I have tried calling 5 times and been on hold for over 30 min before the line drops each time.

It has come to a point where I also want to burn Vodacomshops down and you must wait for there turn around times but when you need a contract or upgrade or payment its immediate.

Vodacom takes its customers for a joke you cannot get hold of the correct people because when you call all they can do is escalate and as a client you must wait till they decide to get off their ass and do it.