VODACOM IS A PERSONAL INFORMATION SECURITY AND CREDIT HEALTH RISK

I am writing a review about the same thing for the 3rd time now and will keep doing so until I receive the assistance I am requesting. A few months ago I wrote a review here on this and now i am once again complaining about the thing. From 2023.

I took out a 1-month loan through Vodapay app. it was settled in the next three weeks. The account was closed on my credit report.

A year later an account under the anme 'Nairtime' appears on my credit report with a R1 balance that is 11 months in arrears. I complain, they tell me it is fixed.

The account is still on my credit report, it is still open with a status of 'cooling off settlement' which is incorrect and is negatively impacting my credit score.

This account was settled and closed in 2023. Why is it still on my credit report and why is vodacom sharing our private information with a company we cannot even get in contact with to address these things?

Vodacom has assured me repeatedly that the account is closed and the status updated, however every month when I get my new credit report it is present.

All I am asking for is a letter stating that this was paid up.