Vodacom is a pathetic service provider

We selected Vodacom as our fibre ISP and have been receiving service since last year, however, we have never received an invoice. We have been trying since January 2018 to get an invoice but they can't do that because there are TWO 'pending' orders for some reason. We have been trying to cancel the service (that according to them is not being provided) since February 2018.

I have called about 5 times and sent emails to a Mr Gareth Masinda to get the service cancelled only to either have no reply OR to be told, they are looking into it. We want to move to another ISP but according to Vumatel we cannot move as we have an active contract.

DO NOT go to Vodacom!! Their commitment to Customer Service is disgusting and if they reply to this compliant with 'a consultant will contact you' and they do it without any action I'm going to FREA****