Vodacom is a pathetic service provider

Im still waiting for vodacom to get back to me. I log a hello peter complaint - no response! I get told to send a mail more than 24hours no response. Here's my email maybe now il be contacted. Good day

I’m so disgusted in Vodacom; you guys need to train your staff properly!!!!!

Firstly, I took a contract out on the 1st of October 2017 at Cresta game store for a P8 lite, I requested for my debit order dated to be the 25th of every month. To my surprise I get debited 7 days later for an amount of R355.00 which I was not told about!

I contacted Vodacom on the 12th of October and spoke to Josh, to ask why was I debited, I get told that they debit 7 days after you have taken a contract out?? So my question was why was I not informed at the store that I would be debited??? Josh logged a request for me reference 1- ********** ********** and he would contact me within 4 days to provide feedback. GUESS WHAT NO CALL!!!!!!!!!! PATHETIC

Anyway I decided to log a Hello peter complaint on the 24th of October and get an email same day saying Vodacom has reviewed your complaint etc, yet still no call back.

So yesterday evening the 25th of October I contacted Vodacom again and spoke to Lethabo, I was told I am in a credit of R354 or so and nothing is due on my account (please do listen to the call), to my surprise again Vodacom debits me of R354.

This morning I contacted VODACOM AGAIN to ask what the hell is going on my damn account, I told the consultant that I have complained on hello peter and haven’t gotten feedback, she says to me they don’t know who deals with the hello peter complaints so I must send a mail with my complaint (I wonder would it make a difference).

Can someone please help me give me a PROPER balance on my account?

I wonder now will i get help!