CA
Craig A

1 reviews | Active since May 2019

30 May 2019, 16:58

Vodacom is a non- responsive and ********* corporate bully. This particular corporate can be identified by the way hides behind a useless Customer Care using delay tactics to make you go away unassisted and frustrated

One shouldn't even try and get any sensible from them for disputes or queries. In fact don't expect any responce at all !

I have been on active query on-off with this provider since July 2016..I only got response after copy CEO. All other requests unanswered.

Hip Hip Hurray!

BUT anyway their response is along the lines of 'prove it we cant find your cancellation call .. and sorry for you if you cant produce an ancient ATM receipt' 'Also we cant review your account history as its locked' 'Suggest you phone legal' and other deferring tactics.

Ok thanks for finally responding after months of correspondence!but no thanks!

The show goes on...I got plenty energy and time to take on such corporate bullying.

See you in a hearing in very near future sirs. Ciao

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0
Replies (1)
Vodacom
Vodacom's reply30 May 2019, 19:13
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team