VODACOM IS A NIGHTMARE SERVICE PROVIDER TO DEAL WITH!!!!!!!!!!!!!!!!!!!!!

I am composing this review on behalf of my wife, who has tirelessly attempted to address and resolve a situation to no avail. A representative from Vodacom wrongly updated her fiber contract without any prior communication or consent. When my wife had spoken to a Vodacom representative the representative had confirmed that no emails or phone calls were made to my wife to inform her that the migration was even going to take place. Consequently, she was billed R750, due to the new contract subscription that she wasn't even aware of or gave consent to.

Upon explaining the situation to a Vodacom call center representative, she received advice to contact her bank and stop the debit order payment for the new Vodacom migration subscription, allowing Vodacom to rectify the issue on their end. Despite conveying this information via both emails and telephonic conversations, there has been no feedback to date, despite multiple follow-ups. During a recent contact with Vodacom, the call center agent put her on hold and unexpectedly terminated the call. Additionally, emails sent over the past few months have gone unanswered. Vodacom's incompetence has led to the suspension of her SIM card services, rendering her unable to make calls—a matter of significant concern, particularly for the safety of women in this country.

This situation not only constitutes potential ***** but also imposes unwarranted financial and mental stress on an elderly woman. Such conduct is utterly unacceptable and blatantly exposes the shortcomings of Vodacom's resolution management system and the misleading customer service adverti*****ts. I urgently request someone from Vodacom's management team to contact my wife for additional information and a resolution to this matter.