TN
Thandeka N
1 reviews | Active since Jul 2010
28 Sept 2023, 08:05
VODACOM IS A NIGHTMARE FROM HELL!!!!
I logged a ***** with Vodacom on the 28th of August 2023 and they said they will give me feedback between the 7-14 working days and its the 29th of September, still no feedback, There's monies still being deducted off my account and its ridiculous. I don't even have a contract with Vodacom. So the 7-14 working days feedback is a lie??? I am going name and shame you on TikTok for lack of communication! Disgusting service!!
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
28 Sept 2023, 10:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2023, 10:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
TN
Thandeka N's updateReviewer Update
28 Sept 2023, 10:29I wish I knew when "due course" will be! Just wondering
TN
Thandeka N's update28 Sept 2023, 10:29
Reviewer Update
I wish I knew when "due course" will be! Just wondering
Vodacom's replyOfficial
04 Oct 2023, 14:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our ***** team completed the investigation and confirmed ***** on the account. Our team cancelled the account and processed the necessary credits. A request was submitted to update your ITC payment profile, this may take 5 – 7 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our ***** team completed the investigation and confirmed ***** on the account. Our team cancelled the account and processed the necessary credits. A request was submitted to update your ITC payment profile, this may take 5 – 7 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Oct 2023, 14:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our ***** team completed the investigation and confirmed ***** on the account. Our team cancelled the account and processed the necessary credits. A request was submitted to update your ITC payment profile, this may take 5 – 7 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our ***** team completed the investigation and confirmed ***** on the account. Our team cancelled the account and processed the necessary credits. A request was submitted to update your ITC payment profile, this may take 5 – 7 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
TN
Thandeka N's updateReviewer Update
11 Oct 2023, 14:43Good day!
To this day, Vodacom and the accounts team have not responded in writing that the account is closed.
If someone can please respond on my email.
Their / Your urgent response would be appreciated.
To this day, Vodacom and the accounts team have not responded in writing that the account is closed.
If someone can please respond on my email.
Their / Your urgent response would be appreciated.
TN
Thandeka N's update11 Oct 2023, 14:43
Reviewer Update
Good day!
To this day, Vodacom and the accounts team have not responded in writing that the account is closed.
If someone can please respond on my email.
Their / Your urgent response would be appreciated.
To this day, Vodacom and the accounts team have not responded in writing that the account is closed.
If someone can please respond on my email.
Their / Your urgent response would be appreciated.
TN
Thandeka N's updateReviewer Update
12 Oct 2023, 11:50HI THERE!
STILL WAITING ON VODACOM'S ACCOUNTS TO CONFIRM ON EMAIL THAT MY QUERY HAS BEEN RESOLVED.
STILL WAITING ON VODACOM'S ACCOUNTS TO CONFIRM ON EMAIL THAT MY QUERY HAS BEEN RESOLVED.
TN
Thandeka N's update12 Oct 2023, 11:50
Reviewer Update
HI THERE!
STILL WAITING ON VODACOM'S ACCOUNTS TO CONFIRM ON EMAIL THAT MY QUERY HAS BEEN RESOLVED.
STILL WAITING ON VODACOM'S ACCOUNTS TO CONFIRM ON EMAIL THAT MY QUERY HAS BEEN RESOLVED.
TN
Thandeka N's updateReviewer Update
12 Oct 2023, 11:55 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SOMEONE GET BACK TO ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
TN
Thandeka N's update12 Oct 2023, 11:55
Reviewer Update
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SOMEONE GET BACK TO ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
TN
Thandeka N's updateReviewer Update
12 Oct 2023, 11:55 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SOMEONE GET BACK TO ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
TN
Thandeka N's update12 Oct 2023, 11:55
Reviewer Update
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SOMEONE GET BACK TO ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
TN
Thandeka N's updateReviewer Update
12 Oct 2023, 11:55 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SOMEONE GET BACK TO ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
TN
Thandeka N's update12 Oct 2023, 11:55
Reviewer Update
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SOMEONE GET BACK TO ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!