Vodacom is a nightmare

My experience with Vodacom Sandton Mandela square has gone from bad to worse. Today was my fifth visit trying to get my eSIM registered for my new iPhone 17 Air and once again, I received no assistance at all.

I spent over two hours being sent from one counter to another, with nobody taking proper ownership of the issue. Eventually, the “solution” offered was to get a contract SIM, which I reluctantly agreed to, just to finally have a working phone.

But even after that, I was told I would be getting a physical SIM instead and that I must wait another 24 hours and come back again tomorrow. That means more time, more petrol, and now paying for a third SIM that I’m not even sure will work.

This is absolute nonsense and a complete waste of time and money. The service and systems at this store are beyond unacceptable. I even saw a mother and child next to me today struggling with the exact same issue it’s clearly a widespread problem.

While Philisiwe continues to do her best and deserves recognition for her effort, the rest of the experience has been a disaster.

I strongly warn anyone planning to upgrade their phone through Vodacom don’t do it. It’s a complete nightmare.