Vodacom is a nightmare

Vodacom is pathetic, Two days now that I'm trying to purchase the R1 =1G from my wallet and I'm unable to as the App is prompting that a consultant needs to provide me with a one time pin, called call centre this morning and Thapelo was just clueless on how to assist me. Swapped my 15keys this afternoon for a 1G valid for a day and guess, again the keys were taken yet no data credited, had to call the call center again spoke to the mostly friendly and empathetic consultant Sibongile Mchunu, @Sibongile Mchunu-thank you lady for easing my frustrations with the service I have received from Vodacom in one day. You may have not been able to resolved my query ASAP however your warmth and kindness, I felt it over the phone. Such a professional lady , even informed me of what to do once I receive a 'request closed ' SMS. Wow we never get such from Vodacom.