Vodacom is a money *****

I recently took a Data contract with vodacom which I suppose to cost R399. I took the contract online and when I spoke to the consultant I asked that my account should be debited on the last day of the month. Month end can and the money was not debited, I paid via EFT before beginning of the new month because I was worried that it will not debit. A debit order went off at the beginning of the new month, I reversed it as I had already paid. I was charged a penalty fee which I could not understand because I paid and it it not my fault that the consultant did not do as instructed.

I then called Vodacom and ask them to change the debit order date to the last day of the month which they did not do again. Then I had a debit order that went off on 2nd November of R675. 97 cents instead of R399. I phoned to enquire and I was told I have subscribed to something which they could not tell me what it is and I am so sure I did not subscribe to anything as the only thing I requested from them is Data.