VODACOM IS A MONEY MONGER!!!!

My name is Limakatso, and I'm very disgusted to say the least with Vodacom'service. Ever since inception of my contract I have had to complain. I upgraded my contract November 2017 at the vodacom store in Eastgate. When I was done, I was told to get the phones given to be that very same day I had to pay R150 fee, and there would be an extra R99 admin fee for upgrading. I found it strange, but I paid. Then the contract amount agreed upon was R529, but that amount has never been deducted from my account, it's always been at R540 odd. Last month in March 2018 I called vodacom to arrange that I make a car payment before debit order date because I was changing my bank account from Capitec to FNB due to unauthorized debit orders. I was then told that if the debit orders rejects Vodacom is going to charge me R100 penalty fee, when I asked why, the first consultant I spoke to told me that Vodacom is the only company in the world that pays large sums of money to submit a debit order. I hung up and called again as she was very rude. The second one I spoke to made an arrangement for R547 to be debited on my account WITHOUT the R100 penalty fee, and it was resolved. Today the 27th of April, vodacom took R651 from my account. When I called in I spoke to a Zane le who told me that they charged me R1000 penalty fee for debit order rejected in March. I told her that was resolved without that R100 cause it was ridiculous. Why is vodacom charging me a penalty fee when I have NEVER owned even one premium. She called her team leader by the Name of Mpho and Mpho told me they wouldn't reverse that R100 back into my account and she cannot escalate it further I must contact complains. Then she told me there was also VAT of 15% included for which I was told aware of! So I have NEVER received statements, my installment from inception has NEVER been the amount agreed upon on the contract I signed which I believe is binding for both parties. Then they charge me a penalty fee for NOTHING! PLEASE ARRANGE THAT I GET THAT R100 BACK URGENTLY! I DO NOT HAVE EXTRA MONEY TO GIVE TO VODACOM EVERY MONTH!IM TIRED OF THIS PATHETIC SERVICE! I'M TIRED OF ALWAYS HAVING TO COMPLAINT ABOUT THIS **** COMPANY! also advise your call centre consultants like Zanele not to speak out at the background saying "iVat ikhu****ile iSouth Africa yonke" making me out to sound stupid! Worse in front of her team leader! Urgently rectify!!!!