VODACOM IS A MONEY MAKING ****.

On 1st august 2020 vodacom offered me a package for a router(***, Account number QV307030#8) at the time I was weighing options between my current service provider and Vodacom.

After my confirmation of my contract I decided to cancel it and immediately called them back due to better deals.

They confirmed its cancelled. I double checked 4 times if it was cancelled they assured me everything was cancelled

A week later their delivery guys delivered the router and To my shock I did not understand as I was 100% certain that I cancelled my router.

I immediately sent it back because I know I cancelled the contract and I did not understand why it was still delivered to me with no communication or consent

A few days later I called Vodacom to confirm weather they received the router I sent back, and they confirmed they did.they assured me that everything was cancelled and that I had no dealings with them

To my surprise I checked my bank statements and noticed they never cancelled it since the very first call and have been deducting money since August 2020

I visited the cape town office they were horrible in assisting and suggested I call their call centre after sales number on ***

On the 22 march 2021 I called phumeza dumi in the after sales retention department REF ***, I have explained to her what transpired and she promised me it will be cancelled and that admin will call me back within 48 hours.

And AS EXPECTED they never called me back again and instead sent a joke of a email saying that they changed the contract to prepaid. I DO NOT OWN ANYTHING VODACOM RELATED.I NEVER OPTED FOR A PREPAID OPTION.THERE WAS NEVER TALKS ABOUT ANY PREPAID OPTION.I WAS ****** FOR ALMOST 8 OF PAYMENTS BECAUSE OF NON CANCELLATIONS AND POOR COMMUNICATION VODACOM IS A **** AND THEY ARE *****ING MONEY AS FAR AS THEY CAN.I WANT ANSWERS NOW!!!!!!

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