Vodacom is a mess and pathetic service provider.

On the 29th June 2018 I lost my cellphone, and on the 2rd July 2018 I went to Vodacom store to do a contract sim swap. Vodacom store at Carlton Centre failed to do a sim swap, thereafter I went to Vodacom East Gate Mall and still no assistance there. The following day (3rd July) I went to North Gate Mall, where they still failed to do a sim swap, I then decided to go straight to Vodaworld in Midrand, where it also took them more than 4 hours to do a contract sim swap. You can imagine at this point I lost 2 days of my production/valuable time due to Vodacom's failure to do a simple swim swap.

Once the new sim-card was activated it came with zero balance, and without any of the benefits due to me as per the terms of my Contract. On the 04 July 2018 I called Vodacom customer service to inquire, but I was told that "they cannot view my account details" despite the account being up to take.

I was given a reference without any solid solution. Due to the frustration I then requested them to terminate my account because I could not pay for the service I was not receiving, however their "Cancellation Department" told me they cannot terminate my account because they cannot view it. Technically non of Vodacom departments can view my account, if this is not another level of incompetency I don't know.

I have been sent forth and back between several departments without any solution, I am now stuck with their problem which they cannot resolve, but at the end of the month I am expected to make a payment.