VODACOM is a MESS!!

I am not surprised when I see a 1-star rating for Vodacom, It seems to me that it's either new ownership or a different entity that is in charge... POOR!!! Worst Customer Service in the world and it sounds like their customer service agents have been taken from the street to work there. I took a contract out with Vodacom last year and received 2 sim cards under a one package deal, I arranged my set dates for Vodacom to debit my account and every single time they try and debit my account 3 or 4 days after the agreed date, NOW... every time this happens Vodacom Penalizes me because my bank reverses any debts that do not adhere to the date arranged. On top of this they continuously confuse my package as 2 packages and double charge me after I have escalated this on many occasions... IT does not even help to call them because it is just very very bad... South Africa's number 1 network is a mess people.. Rather take a contract with Cell C.