VODACOM IS A ****MER

I took a smartphone cash with Vodacom in 2021, decided to insure my phone since I know the area I work at is a bit rough but I need a smartphone for the nature of my work and I've been careful with my phone even though it is insured. On the 27/02/2024 I got ****** by two guys with a knife and I could not refuse but to give them the phone or they were going to harm me. Both the small phone that had the active Vodacom sim card and the smartphone got taken that day. I open the case blacklisted my number only to be told by Vodacom that my claim has been declined due to the sim card not being on the phone at the time of the *******. I feel ****** by Vodacom and they have added more stress on me.

Vodacom should train their store consultants to give correct information to clients and not lie to make more sales and be big fat cats with peoples' monies if the lady that assisted me that day was honest and informed me that the phone and the sim card should always be together I wouldn't have taken the insurance to begin with because my number that was on the phone if the number that my clients on my database know and will lead me to more business.