Vodacom is a ****mer

It was the 3rd of June 2023 when I found out that Vodacom has deducted R1929.06 from my FNB account. I immediately called FNB and the amount was reversed with a charge, I asked Fnb how was my account deducted without Debicheck. I did not get any response. I then called Vodacom customer service and explained my issue, the consultant asked me to send an affidavit, copy of my ID and bank statement to their ***** department so that the investigation can be initiated since I knew nothing about this contract with them. I did as advised and the email was sent with those documents on the 4th June 2023. Oh the consultant told me they have received a lot of complaint from people where contract were open without their knowledge and I was one of those people. To confirm that one of my friend who uses FNB told me that she had a similar issue and FNB consultant that I spoke to when I requesting reversal confirmed that they are receiving a lot of complaint about Vodacom *****ulent deductions. I waited after sending these documents and I didn't get any acknowledgment of receipt and I found that strange. I then called Vodacom customer service again about two weeks later, was sent from pillar to post until I was requested to resend the documents. I did that 14 June 2023. I received the reference this time around EC-1M1I-26HSSL. I waited again, to my surprise on the 3rd of July Vodacom deducted R6728.27 from my account again and I did not have sufficient funds and FNB charged me R200 for unpaid debit. One more time I called FNB, reverse the funds since my account was now on the negative with deducted figure I was again charged by FNB for reversal. I sent the email to Vodacom with the reference number that they gave me in June and asked the reason for deduction since I sent them the document stating I have never open any contract with them and this transaction is *****ulent. The response I got was the matter is under investigation. This has affected me negatively, my credit rating has dropped because now I have unpaid instalments and Vodacom is not taking this matter seriously and there is no communication from them. My account has been deducted twice and their So called investigation is taking forever. I’m the one who initiates communication and with that I don’t get any feedback from them. I am in the dark about the situation and they are busy messing my life. I’m under a lot of stress and can't even sleep at night I really don't know what to do anymore. I would like to get assistance Please I can't take this anymore.