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Sanelisiwe M
1 reviews | Active since Mar 2025
28 Apr 2026, 16:26
Vodacom is a leech that's wants to suck the life and money out of you
Vodacom has *****ed me over again. I took my phone in for a screen replacement 3 weeks ago and I've been calling for an update every week to no avail. Today I called again and was advised the technician has received the spare part and is working on my phone. Less than an hour later I get an sms saying my phone is being shipped to jhb because the main board is faulty. No1. I was not told of this, I did not approve this. What the **** is going on?
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Replies (3)
Vodacom's replyOfficial
29 Apr 2026, 08:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Apr 2026, 08:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Sanelisiwe M's updateReviewer Update
11 May 2026, 08:52I collected my phone on Friday only to find that the flash is now not working now my worry is this 4 week turn around time coz i work with my phone. Kindly advise. I have reported to the repair shop though.
SM
Sanelisiwe M's update11 May 2026, 08:52
Reviewer Update
I collected my phone on Friday only to find that the flash is now not working now my worry is this 4 week turn around time coz i work with my phone. Kindly advise. I have reported to the repair shop though.
SM
Sanelisiwe M's updateReviewer Update
12 May 2026, 09:16They did not. They just kept lying saying they are waiting for parts then they said they is something wrong with my motherboard and it must be taken to jhb(after 3 follow ups every week with no response). Now what is the turnaround time for them to fix the flash that they disabled on my phone. I'm growing tired of dealing with you guys because of inconsistency and inconsideration for clients livelihoods. You tell me now when I take my phone in now for them to fix the flash, when will get it back? Speak to the shop and let me know.
SM
Sanelisiwe M's update12 May 2026, 09:16
Reviewer Update
They did not. They just kept lying saying they are waiting for parts then they said they is something wrong with my motherboard and it must be taken to jhb(after 3 follow ups every week with no response). Now what is the turnaround time for them to fix the flash that they disabled on my phone. I'm growing tired of dealing with you guys because of inconsistency and inconsideration for clients livelihoods. You tell me now when I take my phone in now for them to fix the flash, when will get it back? Speak to the shop and let me know.