Vodacom is a joke !

I had posted a review on the 26th , regarding a contract I had taken with Vodacom. I only received a call yesterday and that too after all this time ,still no solution. The initial call ,the call centre agent mentioned on a recorded line that I will be reimbursed should Vodacom be at fault , yesterday I was told that regardless I will still be liable . Both agent's are working on behalf of Vodacom,we the consumer take their words as the gospel . This is the height of being treated unfairly,what ever happened to TCF ????? The lady yesterday mentioned that I'm at fault and chose a specific debit date , however my bank statement shows a different story . Vodacom requested my statement and don't want me to send it ,I don't know . We get harrassed when a payment is not made on time but when we need help the agents are scarce . Vodacom is a joke !