Vodacom is a joke

Item: Vodacom
Rating: 1
Author: Duan L

Super bad and annoying service from Vodacom...

My fibre line was down a while back. Upon which I had to log a call, SR number was generated and technician came out to my house. This was also a huge issue as Vodacom does not honour appountments and people are always late.

My line was restored the following day but my line speed was half of what it was/should be. I phoned Vodacom again, to which I got the same 48hr nonsense reply. Spoke to a number of consultants, none of which could assist me. The matter got escalated and my line speed would be upgraded again pending a quote from Vodacom for my approval. It has been 2 days now and no quote.

Phoned Vodacom again, consultant "escalated" my matter again. What a joke....

Furthermore, I have been trying to link my fibre account on my Vodacom app since the first week I got my fibre, it keeps saying that no account can be found for my ID number. This matter has been reported at least 5 times with no response from Vodacom...

Vodacom is a joke, they do not care for their customers. I will never recommend Vodacom to anyone. They claim to be the Leading service provider in SA but they do not live up to the nonsense they broadcast.

Stay away from Vodacom at all cost...

Helpful (0)

Replies (3)

Vodacom's replyOfficial

28 Oct 2021, 18:25

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply28 Oct 2021, 18:25

Official

Duan L's updateReviewer Update

02 Nov 2021, 11:27

Haha... Vodacom phoned. After throwing my toys out the cot my line speed was upgraded.

Today I wake up, and my fibre is down again. These people do not know what they are doing. The consultants are incompitent and not traoned as they all have a different story or excuse...

Lets see how long it takes this time SR***...

I really think its time someone else gets a chance. Vodacom you suck🖕

Duan L's update02 Nov 2021, 11:27

Reviewer Update

Duan L's updateReviewer Update

03 Nov 2021, 17:50

Okay. So another day and no feedback from Vodacom. I phoned them to follow up on SR to which they rep**** that someone did try to contact me. They tried phoning me on my DATA contract number. How can Vodacom not know that this is a DATA number? Even when the contract is held with Vodacom... I requested that someone contact me on the correct number. No response from Vodacom....

I phoned them again and asked to speak to the person handeling my SR, to which the consultant said "It doesn't work like that, you have to wait for them to contact you"....

Another day, and no joy from Vodacom... Thank you for making me feel like a Valued customer

Duan L's update03 Nov 2021, 17:50

Reviewer Update