VODACOM IS A JOKE

If I could rate Vodacom 0 stars, I would. I have been with them for over 10 years, and their service has always been beyond ridiculous. It has now, however, reached a new low.

For the last few months they have been charging me for Content Services and Entertainment Services that I NEVER SIGNED UP FOR AND HAVE NO IDEA WHAT IT EVEN IS, for an average of R500 a month. I called them a few weeks ago to report this.

Firstly they were not at all surprised or confused by the fact that I was being charged. Which means that they are KNOWINGLY over-charging their customers.

Secondly, I spoke to a lady who assured me that is will be sorted out. That I will receive a refund. That the services have been cancelled.

After this I received an SMS confirming that the services were cancelled and that I will be refunded the R1600 I have been overcharged with.

Today I received my statement. Not only did they NOT CREDIT my account as promised, they CHARGED ME AGAIN for those same charges.

After calling their accounts department (as per the number they provide on their invoices), I ended up at their customer care department, where I was told that I COULD NOT BE TRANSFERRED to the accounts department. That there was no explanation. That the system showed the credit, but that the services were indeed not cancelled.

Vodacom therefore OWES ME MONEY. Yet, I am paying an astronomical bill every month.

In a few months my contract will end. But If I cancel my contract, I will probably never receive the money they owe me. And so their customers are forced to stay with them.

Their contact centre is a joke. They are a joke. And I know I am absolutely not the only person fed-up with them.