Vodacom is a joke

I took a contract with Vodacom and that was the biggest mistake I have done this year. I got the phone July 22, I asked for debit order on 15th and when I called the call centre I was told it was loaded for the first. Till today I don’t know when I am supposed to get the airtime and data. I was told my caller ID was not activated and there would activate it and to my surprise the debit order went for the amount which I never signed for. When I looked at the statement online it shows that the caller ID activation has a charge of about R9.90 and the call centre personnel did not advise me of this. I was given 1.6gig data and that data was disappearing, with 7days all the data was gone, I called the call centre and I was told a query was to be lodged for me and when I called don Monday I was told no query was lodged, the one was lodged and I was told via sms that all was check and nothing is wrong I must download application manager then I was given 5gigs of data this was August 1st and by the 17th I am left with less the 600megs. Every time Vodacom replies to my query there send me a sms which does not state the problem. Last sms states Vodacom do not record my content so I should download my data manager. So if Vodacom does not know where the data is going who should know? How can I be charged a fee for something that there do not know. My premium I is not R370.00 its R359.00 but there have deducted more. I wish I never signed up with Vodacom. There cannot keep a client happy for 7days.