SA
Shivani A

1 reviews | Active since Aug 2016

26 May 2022, 20:22

VODACOM IS A HUGE DISAPPOINTMENT

It had been weeks now waiting for my recordings to be sent to my nearest Vodacom outlet. The recording is to confirm that before I upgraded my contract I asked the consultant when will be the last payment for my existing contract which they indicated will be end March. So I went ahead with the upgrade and it is now May and I am still being billed for that contract. Also when I took the upgrade I was told I can use the video ticket data on any videos but then I noticed it is eating into my anytime data. When I called to enquire I was told vidoe ticket bundles can only be used for Showmax and YouTube not Netflix or even DStv. And further more what happened to the just for you offers. So disappointed in Vodacom. Been with you guys for so many years but I am definitely going to rethink our network supplier... I don't think I will upgrading going forward.

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Replies (1)
Vodacom
Vodacom's reply27 May 2022, 08:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,