VODACOM IS A **** HAVEN - AND NO ONE SEEMS CARE

In November 2023, someone ordered 15 iphones using my vodacom business account, i reported the issue, after numerous calls and followups, someone managed to assist, a refund was made - however, my account was still not put back to its original standing, one of the lines was still not fixed - that meant my business account was being debited an incorrect amount.

I have called numerous times for the past 6 months trying to sort out the mess the Vodacom billing department created in my company’ Vodacom Business Account. We even opted to cancel the 22 Vodacom contracts we had because we are not getting any help, instead the billing mess keeps getting worse and worse.

After all the calls I made with no assistance, I sent an email on the 18th of February requesting my account to be set back to its original standing, but no assistance…………im sending this email again with the same query but an additional problem this time around because my invoice amount has now inflated ridiculously inflated AGAIN!!!!...................Please note that I still haven’t received a response as to why the monthly instalment on one of the numbers *** jumped from R253 in November to R1808.99 in December, then R1592 in February, now that the contract is cancelled, the monthly instalment for *** is now R41 508.99. HOW THE HELL DID WE GET THERE ? I have been calling and trying to get this mess sorted out since December but no one seems to be competent enough to help out. Now my account is in arreas because of this. May I get someone to assist with getting my account back to its original standing PLEASE!!!!!! Because this is getting ****** frustrating.