HR
Huntly R

1 reviews | Active since Sept 2018

26 Feb 2019, 15:27

Vodacom is a great example of how NOT to do business!

1. Suddenly unable to connect as user name and password mysteriously invalid. Reset them 2. Went to Vodacom site and purchased additional data, just in case. 3. The following day message "you have run out of data" 4. Spent 20 min of my (Cell C) airtime trying to resolve with ********** 5. She was unable to resolve as they did not have the information on their system. 6. She asked me to email proof of purchase. Obviously I couldn't to this because Vodacom had not activated the data. She promised to put me through to a supervisor, but after listening to music for about 5 minutes I hung up 7. Drove 30 km to buy once of data from Cell C 8. emailed the proof of payment. The email address she had given was "Unknown" 9. No call back as yet (4 hours later), so I presume they have now ignored the matter.

Utterly disgusted!

0
Replies (2)
Vodacom
Vodacom's reply26 Feb 2019, 16:16
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply27 Feb 2019, 12:50
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that we have responded via email.

Regards
Consumer Website Team