1 reviews | Active since Sept 2018
Vodacom is a great example of how NOT to do business!
1. Suddenly unable to connect as user name and password mysteriously invalid. Reset them 2. Went to Vodacom site and purchased additional data, just in case. 3. The following day message "you have run out of data" 4. Spent 20 min of my (Cell C) airtime trying to resolve with ********** 5. She was unable to resolve as they did not have the information on their system. 6. She asked me to email proof of purchase. Obviously I couldn't to this because Vodacom had not activated the data. She promised to put me through to a supervisor, but after listening to music for about 5 minutes I hung up 7. Drove 30 km to buy once of data from Cell C 8. emailed the proof of payment. The email address she had given was "Unknown" 9. No call back as yet (4 hours later), so I presume they have now ignored the matter.
Utterly disgusted!
Consumer Website Team
Consumer Website Team
