VODACOM IS A ********** COMPANY

Good day I’m Busi. I cancelled my Vodacom fiber contract in 01 May 2021 and I asked for the outstanding so that I can settle it and Vodacom sent me a statement in 01 June stating that my balance is R-20.00 and that was the last time Vodacom sent me a statement. Then in august I was sent an sms stating that i need to pat Vodacom an amount of R13 671.69 and after this sms I stated receiving phone call to ask me when will I be paying the amount. I requested for clarity as to why because I was not informed of this when I did the cancelation. I asked the agent who called me to escalate so that I can be given an explanation. That was not done. I then sent an email to Vodacom customer care on the 24 August 2021 and attacked all the statement received and explaining my story for someone to get back to me and explain. No one has responded to that email. However, I am still being called to be asked when am I paying. I noted that this Vodacom outstanding bill is anow also appearing on my credit record as a bad payer.

I want Vodacom to fix my credit record. If the agent who assisted me was incorrect with the information which was sent and the statement that is not my fault. They cannot penalize me with that. I will not pay this amount as the error was not on my side. I also want their agents to stop calling to ask when I’m I paying. I don't even have a reference number for my complaint which I sent to their customer care.

THE ABOVE COMPLAINT NO ONE FROM VODACOM HAS CONTACTED ME. THE MATTER IS STILL NOT RESOLVED