Vodacom is a *****!

I hereby lodge a ********** case against Vodacom.

1. On the 31st of January 2023 I received an invoice with a migration plan that totals up to R903,01 more than what I usually pay on a monthly basis. 2. I never requested for a migration plan, I was not consulted about it and I never approved it. 3. On the 1st of February 2023 I emailed vodacom back from this email account (***) stating that I will not be liable for any new price plan as I did not request for a migration plan and I didn't approve it. The email was sent to *** and I did not receive any response. 4. On the 13th of February 2023 I received an invoice and I was billed for the new migration plan that I clearly stated that I did not ask for and approve of. 5. I pay R1432.96 to Vodacom on a monthly basis. For the month of February I was billed R2335,97. 6. I disputed the R2335.97 as it includes a new price plan that I didn't even ask for and did not approve. 7. I called Vodacom customer care on Monday, 13 February 2023 and I was assisted by Nonkululeko Mnguni. Unfortunately, Nonkululeko Mnguni did not log a service request informing that I am disputing the amount I am being billed for the month of February 2023. I escalated the matter to the Vodacom ***** team because I was not going to pay R2335.97 to Vodacom, I will NOT be paying for a new price plan that I did not approve of and I will not be liable to pay it because my account has been tampered with and Vodacom is commiting *****! 8. On the 20th of February 2023, I received an email from Tanya from the ***** team stating that the credit has been passed against double billing on *** due to immediate migration processed. And I should kindly note that the credit passed will be posted on my Vodacom account within 48 hours. 9. On the 28th of February 2023 Vodacom deducted an amount of R2037.90 on my FNB account meaning they only credited or gave me back R298,07. 10. On the 6th of March 2023 I called Vodacom at 14:46 and spoke to someone named Lethu and I enquired about my balance on my Vodacom account. According to my knowledge there should be R604,94 in the account and whatever I would be billed this month would be minus the R604.94 as Vodacom had stated that they credit passed on my double billing will be posted on my vodacom account by 2nd of March 2023. 11. Lethu said my bill for the month will be R1500.00 and there is R0 on my Vodacom account which was shocking for me because Vodacom clearly did not credit me R604.94 or charge me R604.94 less because they still owe me the R604.94. I disputed the R1500 and Lethu suggested that I should rather go to the shop where I bought the phone to explain my offers after I had explained to her what was going on and then transferred my call, which was not picked up. 12. This morning (08/03/2023) I call Vodacom again wanting to get clarity on this billing matter. I person named Sipho picked up, I asked for her surname and she refused to share her surname and opted to drop the call. 13. Tried calling Vodacom again this morning after Sipho dropped my call AND VODACOM BLOCKED MY NUMBER FROM CALLING THEIR CALL CENTRE. 14. I WANT my R604.94 back!