HM
Hilton M

1 reviews | Active since Oct 2009

12 Mar 2021, 14:58

Vodacom is a *****

I purchased a 5gb + 5gb data on the 10th March around 7 in the evening for R159.

Then the next morning around 10h00 I got notification that im left with 4gb, and same day in the evening I got another notification im left with 1gb. Mind you at that short period I was not even downloading anything out of the ordinary.

I then checked my data usage for Wednesday (10th March) and it said I only used 603.84MB. I then waited today to check the usage for yesterday ****h March) and its shows I used 2.80gb. My current data balance as of today (10h48) was 644.95.mb

I contacted Vodacom and they gave me this pathetic respond rhat they have technical issues and cant help (not first time to get such response). So in essence they just saying I must accept that about 6gb of data has just vanished and there is nothing they can do about it. This is not the first time as data is vanishing without any explanation. They even refer you their app which shows usage which they can see from their side that something is not right. Also on 2 occasions I loaded a 1gb and within 10 minutes it was finished without even accessing anything.

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2021, 09:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team