Vodacom is a ****

Good evening i am ver disappointed with Vodacom i took out a contract with Vodacom in 2022 September which was supposed to end in 36 months early in March 2024 i had a financial strengthening Vodacom gave me an option to take a three months break and said that they will give me time to pay for the outstanding months which i agreed on before paying for my outstanding i called them to inform them that i want to make payment they said I should pay R5200 and i clearly ask then what going to happen after i have payed they said they will reinstate my contract back to normal which i did later on a called to check when is my contract going to end they said be my contract has started from scratch so i must now pay for another 36 months which i feel that this is a **** why must i pay for another 36 months while the contract is about to end and i have already paid for my arrears the lady from customer care said by paying my arrears i was reactivating a new contract which idl don't agree with because firstly i didn't ask for a break it was offered to me when i ask about cancellation fee i was told it will be calculated for 36 months please hello Peter intervene into this matter because i can't take it anymore when I mention to the lady that I will take it upon with hello Peter she refused to give me her name and said I can use reference number to make a claim she is not allowed to give me her name.