LG
Lisa G
1 reviews | Active since Jul 2023
21 Jul 2023, 08:24
VODACOM IS A ****
Hi I have a huge problem with vodacom. They say I have an account with them of which I did not. For them to close the account I was told to go and make an affidavit at the police station stating that I have no account with them and I submitted it. To my surprise they are back again and the account has not been closed. I asked for all the documents that I used to open the account and the sent me a copy of my ID which is not even certified it is a picture of my ID. How can they open an a out with just a picture of my ID and not an original ID. This is all *****. And now I'm stuck with an account I never opened. I just feel defeated and robed by vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Jul 2023, 09:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Jul 2023, 09:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LG
Lisa G's updateReviewer Update
21 Jul 2023, 12:42Dear vodacom
I appreciate your response
Please take note I've visited the vodacom store to also query this and according to the employee there . There is no physical documents or a writte contract that was signed by me
The document that was sent to me had a completely different signature from what I see
I would appreciate it if you guys can contact me on ***
I appreciate your response
Please take note I've visited the vodacom store to also query this and according to the employee there . There is no physical documents or a writte contract that was signed by me
The document that was sent to me had a completely different signature from what I see
I would appreciate it if you guys can contact me on ***
LG
Lisa G's update21 Jul 2023, 12:42
Reviewer Update
Dear vodacom
I appreciate your response
Please take note I've visited the vodacom store to also query this and according to the employee there . There is no physical documents or a writte contract that was signed by me
The document that was sent to me had a completely different signature from what I see
I would appreciate it if you guys can contact me on ***
I appreciate your response
Please take note I've visited the vodacom store to also query this and according to the employee there . There is no physical documents or a writte contract that was signed by me
The document that was sent to me had a completely different signature from what I see
I would appreciate it if you guys can contact me on ***
LG
Lisa G's updateReviewer Update
17 Aug 2023, 11:24Hi it's been 19 days since vodacom has contacted me regarding my issue I've sent out 2 emails asking them for any feed back but unfortunately once again no one has contacted me afterwards
I do understand that it takes 7 to 14 working days but it's far past those days
It seems that the only time vodacom is consist is when they calling to inform us about unpaid bills that isn't belonging to us
And sadly they was of no help to me the first time as they only asked me to send through my documents again
I do understand that it takes 7 to 14 working days but it's far past those days
It seems that the only time vodacom is consist is when they calling to inform us about unpaid bills that isn't belonging to us
And sadly they was of no help to me the first time as they only asked me to send through my documents again
LG
Lisa G's update17 Aug 2023, 11:24
Reviewer Update
Hi it's been 19 days since vodacom has contacted me regarding my issue I've sent out 2 emails asking them for any feed back but unfortunately once again no one has contacted me afterwards
I do understand that it takes 7 to 14 working days but it's far past those days
It seems that the only time vodacom is consist is when they calling to inform us about unpaid bills that isn't belonging to us
And sadly they was of no help to me the first time as they only asked me to send through my documents again
I do understand that it takes 7 to 14 working days but it's far past those days
It seems that the only time vodacom is consist is when they calling to inform us about unpaid bills that isn't belonging to us
And sadly they was of no help to me the first time as they only asked me to send through my documents again