WN
Wandile N
1 reviews | Active since Feb 2018
10 May 2024, 04:51
Vodacom is a *****ed company
I had a home wifi contract with Vodacom and it happened that early April i received an up call. Vodacom employee called me about the discount offer for me and i agree but after i went to the dealership i found out that the offer they said is a discount wasn't true and there was a better deal less than the one am given, so i cancel it hoping to get the nice deal. Vodacom blocked my router the whole month of April and even blocked my phone number to call their call center saying i am calling them too much. The funny part is they billed me for something i have not used and am struggling to cancel that contract because am in arrears for the data i was not given or used, am calling them daily to fix it but everyday is the different story
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
10 May 2024, 07:54 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 May 2024, 07:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WN
Wandile N's updateReviewer Update
12 May 2024, 23:27Vodacom reply by telling to make arrangements so that i can pay something i never receive and use, they can't figure out in their system that i never receive data.
WN
Wandile N's update12 May 2024, 23:27
Reviewer Update
Vodacom reply by telling to make arrangements so that i can pay something i never receive and use, they can't figure out in their system that i never receive data.
WN
Wandile N's updateReviewer Update
13 May 2024, 16:19Vodacom have done nothing to solve or cancel the areas that i was put by them without the reason.
I have to call them again with no success and they keep on sending me to all their departments but can't see the problem.
I have to call them again with no success and they keep on sending me to all their departments but can't see the problem.
WN
Wandile N's update13 May 2024, 16:19
Reviewer Update
Vodacom have done nothing to solve or cancel the areas that i was put by them without the reason.
I have to call them again with no success and they keep on sending me to all their departments but can't see the problem.
I have to call them again with no success and they keep on sending me to all their departments but can't see the problem.
WN
Wandile N's updateReviewer Update
13 May 2024, 16:27I was then transferred to billing department and they just hang out.
I am still stuck with their useless data contract with areas and can't cancel it until it is solved.
I am still stuck with their useless data contract with areas and can't cancel it until it is solved.
WN
Wandile N's update13 May 2024, 16:27
Reviewer Update
I was then transferred to billing department and they just hang out.
I am still stuck with their useless data contract with areas and can't cancel it until it is solved.
I am still stuck with their useless data contract with areas and can't cancel it until it is solved.
WN
Wandile N's updateReviewer Update
13 May 2024, 16:36I called vodacom again around 16:30 to be transferred at billing department, unfortunately my number is now blocked to call their call center.
My both vodacom numbers are blocked to call them again, meaning i can't now get hold of them to fix the areas they put me in.
They say i have been calling them too much, so they have to stop my calls going through Vodacom call center.
My both vodacom numbers are blocked to call them again, meaning i can't now get hold of them to fix the areas they put me in.
They say i have been calling them too much, so they have to stop my calls going through Vodacom call center.
WN
Wandile N's update13 May 2024, 16:36
Reviewer Update
I called vodacom again around 16:30 to be transferred at billing department, unfortunately my number is now blocked to call their call center.
My both vodacom numbers are blocked to call them again, meaning i can't now get hold of them to fix the areas they put me in.
They say i have been calling them too much, so they have to stop my calls going through Vodacom call center.
My both vodacom numbers are blocked to call them again, meaning i can't now get hold of them to fix the areas they put me in.
They say i have been calling them too much, so they have to stop my calls going through Vodacom call center.