VODACOM IS A DISSAPOINTMENT

Item: Vodacom
Rating: 1
Author: Theuns T

This will be my 5th review regarding the same problem. We have a 20mbps fibre line that we pay for but since the new router was installed we have not had more than 11 mbps if we are lucky. I have sent e-mail, speed tests and SP numbers and nothing. VODACOM BETTER SORT THIS BULL**** OUT OR WE WILL CANCEL ALL 4 CONTRACTS DUE TO BREACH OF CONTRACT FROM THEIR SIDE. VODACOM HAS GONE DOWN THE TOILET WHERE IT COMES TO CUSTOMER SERVICE AND SERVICE DELIVERY!!!!!!!!!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Apr 2024, 11:12

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Apr 2024, 11:12

Official

Theuns T's updateReviewer Update

18 Apr 2024, 21:34

Almost a week later and no call or anything from Vodacom.

Theuns T's update18 Apr 2024, 21:34

Reviewer Update

Almost a week later and no call or anything from Vodacom.