ND
Natalie D

1 reviews | Active since Sept 2025

15 Sept 2025, 10:35

VODACOM IS A DISGRACE NEVER GET A CONTRACT WITH THEM

I am to say the least disgusted with Vodacom bad service. Never in my life will I take out a contract with Vodacom again. My contract was due to end on end of July 2025. Earlier in the year I called to find out when I need to call to do the cancellation. I was told anything up to the 5th of July (THAT WAS A BIG FAT LIE, VODACOM CONSULTANTS DO NOT KNOW WHAT THEY ARE DOING) None the less, I phoned on the 2nd of June to cancel my contract, just to find out that I was still debited from my bank account at the end of July. I phoned again on the 7th of August, spending endless time one the phone (Vodacom sure knows how to take your money and waste your time) at last after exploding, I spoke to a manager Linton Naiker from the cancellations department, that apologised and said it was a mistake on Vodacoms side. He said that it was too late for the debit order to be stopped but they will debit me end of August but credit me with 2 months payment. This never happened and I am still waiting for my money, for as I have noticed they did credit my statement, but all of a sudden they started billing me with double the amount that left me with them not owing me money. Langa Hlatshwayo put through the cancellation on my account and I even receive a sms saying that my account will be credited with R570. After I realized that it seemed that my account still has not been canelled I called vodacom again on the 1st of September, where Andile Ntembo told me that my last payment will be due on the 31st of September, what was not what Linton Naiker had told me. I requested for Linton to call me, I was told that he would call me, up untill today I am still waiting, Christmas is also coming Linton. Today the 15th of September I call Vodacom again and spoke to Lisoletho and she said there was a request for my contract to be cancelled but that it says future open, and she also can not expalin to me what that means, besides that it supposedly means that my contract has not been cancell. I then asked her to send me my statement because according to her they only owe me R2.99, that is when I noticed that they started charching me R473.97 instead of R283, this left me with no credit with them. I asked once again that Linton Naiker call me, I am sure Christmas will come before this happens. Vodacom is the most pathetic lot that I have EVER SEEN IN MY ENTIRE LIFE. SHAME EVEN THE LADY THAT I SPOKE TO TODAY ASKED ME IF I CAN GIVE LINTON ONE MORE CHANCE, WITHOUT EVEN TRYING TO GET MY PROBLEM SOLVED. ALL THAT I WANT IS FOR MY F*&&^NG CONTRACT TO BE CANCELLED SO I CAN GET RID OF THESE THEIVES!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2025, 12:18
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team