Vodacom Is a Disgrace Faulty Phone, Business Loss, No Communication, Call Centre Runaround

I am absolutely disgusted by the shocking service Vodacom has subjected me to. This is hands-down the worst customer experience I’ve had with any service provider. I bought a contract phone from Vodacom which began glitching and not reading the SIM card just days after purchase. I returned it 6 days later, and it was booked in for repairs. I was not offered a replacement phone, even after explaining that this device is essential for running my business. It’s now been almost a full month, and Vodacom has made zero effort to communicate with me. No updates, no courtesy, nothing. Out of desperation, I tried calling the customer service line, only to be transferred from one department to another, over and over again. Eventually, the last person simply read out an email I had already received stating that the phone has been sent to an “advanced repair center.” What kind of help is that? I can read my own emails. I called for solutions, not to be handed a generic response I already have in writing. My time is being wasted while my business loses money every day this phone is unavailable. This kind of treatment is disgraceful, especially coming from a major brand like Vodacom. Their lack of accountability and basic communication is unacceptable and I will not hesitate to warn other consumers across platforms about this level of service. Vodacom, you have failed me completely and I regret ever signing with you