Vodacom is a disgrace

What an absolute disgrace vodacom is. I had requested a settlement letter for an account that I paid off 2 years ago that vodacom never bothered to close. Instead of closing the account off they put it up as credit paid in advance and now when trying to apply for a loan I had this counting against me. I called the whole day only to be told to wait 48 hours which is ridiculous seeing as I wouldn't need that letter if they had done their jobs properly the first time. When calling the midrand head office I had to deal with an unbelievable receptionist who would transfer calls that ultimately ended up cut and then I was told its my fault because I put the phone down which was not the case, I emailed the manager Morna twice and still no feedback I am absolutely disgusted in the pathetic, *********** staff at vodacom.