kM
kedidimetse M

1 reviews | Active since Jul 2020

29 Jul 2020, 15:43

VODACOM IS A DISGRACE

On the 16/07/2020 I wrote a complain regarding vodacom menlyn and on the 22/07/2020 I received a call from someone from vodacom and I cant call the number back as I keep mising his calls, I am still waiting what is the way forward as i am sitting with a dummy phone and vodacom are still debiting my acc on th e20 of each month,my phone is still under warranty left with 143 days.Buttons are not working phone operates on its own I can only receive calls on the phone last time the ***** on my phone went missing I had to wait for two weeks to for the ***** to be put back.Hello peter can please vodacom CANCEL my contract and taake their CPO phone.I was at menlyn 28/07/2020 I have been sent from pillar to post,co-incident there is a lady with the same device same error but I am given a run around i am suprised to shops including istore they are singing a diffrent tune,other repair shop suspect they have been a tampering on a motherboard i am not a tech consultant VODACOM knows better.I am staying in PTA NORTH and going to menlyn is becoming a night mare for me and i need the phone to do my job at the bank or gonna loose my job then vodacom gonna blacklist me for not paying them.

0
Replies (2)
Vodacom
Vodacom's reply30 Jul 2020, 07:25
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
kM
kedidimetse M's update01 Aug 2020, 13:10
Reviewer Update
I have been waiting for vodacom to call me,i am taken for a ride here.