Vodacom is a disgrace

I cancelled my contract. A ridiculously overpriced one. Oh wait, I knew I did, until last night.

The gentleman on the cancellation line, sold me on a fantastic deal. One that is R1000 less than I was paying. Paying for 4yrs.

He promised me that my new contract would begin once my 24 month contract would end- Nov 2020.

Last night, I received a message from Vodacom. It “kindly”, informed me that my usual R1250 debit order would take place on 1 Dec.

I have contacted Vodacom telephonically, their WhatsApp, and Facebook inbox. They all respond differently.

To cut it short, they claim that my “upgrade” was cancelled (without informing me). I already notified my bank that any Vodacom debit on the 1st is **********. I’m pretty certain Vodacom will try slip that through anyhow.

Cannot believe that Vodacom has 0 accountability. The least- very least- that they could do, is listen to the conversation I had with the gentleman in Oct.

Never again. MTN or Cell C will be the network provider I will be endorsing.

Anyone who uses Vodacom- good luck!! I used them for years and look what happened to me!