Vodacom is a disgrace

If I could rate ZERO I would.

This is my third trip to hellopeter in less than six months.

Most shocking customer service and no trust in Vodacom's brand.

After DELETING my account in August 2024 without reason or explanation, my account was reinstated at a higher fee than agreed to on my contract, which ends in May 2025. I'm not paying the higher rate!

I've now been harassed and threatened monthly to pay the "arrears" that aren't arrears. Check your records and CREDIT my account.

Worse still, more than two weeks ago I requested that a SIM be urgently blocked and cancelled as it's being used without my permission and I can't get it back. Still no luck and the card continues to be used. In this time Vodacom continues to harras me for money, though. And if I call in my call is automatically transferred to collections that either don't answer or cut you off.

CREDIT MY ACCOUNT and CANCEL the SIM I've told you to cancel over two weeks ago!!!