Vodacom is a disgrace

this is my 3rd report in 1 month,vodacom rep**** to hello peter with my last complaint but no one called me back to attend to my matter. i am highly frustrated with Vodacom, such a huge organisation failing to honour our agreement. and on top of that you go into my account , and debit money that does not belong to you, you are unable to call me to sort out the problems i have for a month and a half but on the 30th you debit money in my account and i dont even know what it is for, and never signed any contract with vodacom with a debit date of the 30th. a simple query my *** number was on contract, i cancelled on feb because it was due, but that still not done, i was unable to call or be on the net as i was no longer on contract, i then bought airtime, then bought bis for my blackberry torch, Vodacom took my money and still i was unable to log on, called, emailed and still today no help, bought bis again, they took my money and still no bis,no one has called or apologised, then you debit my account, for what?you are a disgrace vodacom, i have used this network for 16years, have never skipped a payment on this contract and this is how you treat loyalty.