1 reviews | Active since Jul 2016

09 Jul 2016, 09:33

Vodacom is a Disgrace!

<p>So the first time I was caught out I went a few gb over. Well at R1.00 per mb and R1000.00 per gb I end up with a four grand bill. Chasing this down has been a mare. In a country with so many poor people is that ok. It's disgraceful to charge those prices for error. Even if you run out of data bundles those In between path he's will cost you R500.00 for something that is worth 50c. I have never dealt with so many **** staff at one institution in my life. No accountability and no senior management available to have a real chat. </p>

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Replies (1)
Vodacom
Vodacom's reply10 Jul 2016, 04:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team